Please navigate through our super helpful help center by clicking on the categories below. Hopefully you will find the answer you are looking for. If not, we are more than happy to help via email. Simply go to our “Contact us” section to get in touch.

How do I use the Gift Playground website?

How do I order?

Simply select the products you like, add them to your wagon. Next click Checkout and follow the steps to finalise your payment and submit your order. Easy!

How do I pay?

Currently you can pay with Visa, MasterCard, American Express, PayPal & AfterPay. You will receive an email that the payment has been accepted and the order is ready to be picked and packed.

How do I use a discount code?

You receive a discount code from our advertising email, from the Facebook and promotions . . Then as part of Checkout you can Apply the discount code and receive 10%, 20% or even 25% off depending on the specific code.  Most codes can be used once only. Some are limited to a Sale period or specific products and cant be used before or after that period.

How do I get what I order?

Most orders are shipped the following business day by Australia Post and will arrive depending on your location in Australia. You will be notified by email when it has been dispatched from our warehouse.

Order and Account Info

What is the status of my order?

Once your order is submitted we’ll email you your invoice and start work on dispatching your special products during the next business day. Next we’ll send you an email from Australia Post when your order is dispatched. That way you should be right up to date with the progress of your order.

Order History

Click the ‘My Account’ link in the top right toolbar and then click ‘Recent Orders’

New Customer Registration

By creating an account with Gift Playground, you will be able to move through the checkout process faster, store your shipping address and track your current orders in your account and more. To make use of our Discount Codes you will also need to be registered.

Do I have an account if I get emails from Giftplayground?

Receiving our emails doesn’t necessarily mean you have a customer account with us. You may have just subscribed to our email list. If you haven’t created a customer account with us before but would like to —click here and you can set one up.

Can you gift wrap my order?

Your gift comes with a free wonderful, functional and durable gift bag for you to keep or wrap your present. Please note the bag is one size only and may not fit all products.

Delivery

How long will it take

As a guide, you will typically receive your order within the following timeframes:

  • Melbourne: 6 Business days
  • NSW, remote VIC, SA, Brisbane: 8 Business days
  • QLD (ex-Brisbane): 9 Business days
  • Rest of Australia: 12 Business Days

For delivering the goods, Gift Playground uses Australia Post eParcel service. The cost of Postage and Handling is added to your order after any discounts or specials have been subtracted. Please see table below for cost of shipping.

International Delivery

At this stage Gift Playground are not shipping internationally.

Customer Pickup

At this stage we are not offering customer pick.

Large Items to Non-Metropolitan Destinations

Most items fall within our standard delivery price structure. If you live in a regional area and desperately want a large item (that is nor normally available outside the metropolitan area)  we are happy to quote on shipping, please contact us for a quote and we will process your order manually.

How much does it cost?

Postage and handling is charged based on the value of your order. So it’s easy for you to estimate. See table below for details.

Order Value Postage and Handling
Standard Delivery (Australia Only) Up to $29.95 order value $12.95 (in GST)
Between $30 and $100 order value $9.90
Greater than $100 FREE SHIPPING **

** may vary according to package size and delivery destination

Can I track my order?

Yes Australia Post tracking information will be emailed to you once your item has been dispatched.

Do you deliver to PO boxes?

Yes items sent via Australia Post can be sent to a PO Box. The post office will put a Parcel Notice in your PO Box and then you can collect the parcel during that Post Office’s opening hours.

Do you offer express delivery?

We will not have express delivery in the foreseeable future.

What if I am not home during delivery?

If you are not at home when your order is delivered, your Postman will leave a Parcel Notice stating that you should collect your package from your nearest Post Office.

Who do you use for delivery?

Gift Playground uses the Australia Post eParcel service.

What if my delivery address is wrong can I change it?

Contact our Customer Service Team via email customerservice@giftplayground.com.au as soon as possible. We may be able to change your delivery address – providing the order hasn’t been sent.

Customer Care

Returns and Refunds

We promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item , a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.

Customers will not be eligible for a refund or replacement of products:

  • for defects that are the result of ordinary wear and tear or abnormal use;
  • or if you have changed your mind

Your rights under the Australian Consumer law:

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, at our discretion, if the goods fail to be of acceptable quality and the failure does not amount to a major failure’”.

Contact Us

Please Include as much information as possible (eg: Order Numbers / Contact Details etc) to help us assist you as promptly.

Go to the Contact Us tab and fill in the details for an email to be sent to the right people at Gift Playground to respond to your query as quickly as possible. It will go to people at Product Development, Customer Service or Accounts. . .so please select the right options for our prompt response.

Send us an email with your phone number and we will be happy to return your call – please email customerservice@giftplayground.com.au

Talk to us at Gift Playground by calling 1800 316 917 (Mon to Fri 9am to 4pm) or leave a message any time with Customer Service and we will return your call during our Customer Service office hours.

Follow us…

Facebook: www.facebook.com/giftplayground

Twitter: www.twitter.com/giftplayground

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